Our Commitment to Accessibility
At Qacall.ai, we are committed to ensuring digital accessibility for all users, including those with disabilities. We strive to provide an inclusive experience and continuously improve the user experience for everyone by applying the relevant accessibility standards.
1. Accessibility Measures
Qacall.ai takes the following measures to ensure the accessibility of our website:
a. Accessibility Integration: Accessibility is integrated into our internal policies and practices. Our team members are trained to understand the importance of
accessibility and to incorporate it into their daily tasks.
b. Third-Party Accessibility Evaluations: We engage with third-party experts to evaluate our website’s accessibility. These evaluations help us identify and address
any issues that may arise.
c. Ongoing Monitoring: We continuously monitor the accessibility of our website through automated testing tools and manual assessments. This allows us to promptly
address any new barriers that may appear.
d. User Feedback: We actively seek and respond to feedback from our users regarding accessibility. Your feedback is invaluable in helping us improve the accessibility of our site.
2. Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Qacall.ai aims to adhere to WCAG 2.1 Level AA to ensure a robust and inclusive experience for all users.
3. Accessibility Features
Qacall.ai includes the following accessibility features to enhance the user experience:
a. Text Alternatives: We provide text alternatives for all non-text content. This ensures that images, icons, and other graphical elements are accessible to users with visual impairments through screen readers and other assistive technologies.
b. Keyboard Navigation: Our site is designed to be fully navigable using a keyboard. This is crucial for users who cannot use a mouse. All interactive elements, including links, buttons, and forms, can be accessed and operated through keyboard commands.
c. Readable Text: We use legible fonts and maintain sufficient contrast between text and background colors. This ensures that our content is easily readable for users
with visual impairments or color blindness.
d. Consistent Layouts: We use consistent layouts and clear navigation menus throughout our site. This helps users understand the structure of our content and find
the information they need without confusion.
e. ARIA Landmarks: We use Accessible Rich Internet Applications (ARIA) landmarks to define regions of our page. This helps users with screen readers navigate the site more efficiently.
f. Forms and Input Fields: Our forms and input fields are clearly labeled, and we provide instructions and error messages that are easy to understand. This ensures
that users can complete forms without difficulty.
4. Compatibility with Browsers and Assistive Technology
Qacall.ai is designed to be compatible with the following assistive technologies:
● Web Browsers: We support the latest versions of major web browsers, including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. We ensure that
our site functions properly on these browsers.
● Screen Readers: Our site is tested with popular screen readers, such as NVDA(NonVisual Desktop Access), JAWS (Job Access With Speech), and VoiceOver (for
macOS and iOS). This ensures that users who rely on these technologies can access our content.
5. Known Accessibility Limitations
Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions:
● PDF Documents: Some of our PDF documents may not be fully accessible to screen readers. If you encounter issues with accessing a PDF, please contact us,
and we will provide the information in an alternative format.
● Third-Party Content: Our site may include third-party content or links to third-party websites that are not fully accessible. We do not have control over the accessibility of these external sites, but we will provide feedback to third-party providers and work with them to improve accessibility.
6. Feedback and Communication
We value your feedback on the accessibility of Qacall.ai If you encounter any barriers to accessibility or have suggestions for improvement, please contact us using the following methods:
● Email: [email protected]
7. Response Time
We aim to respond to accessibility feedback within two business days and to propose a solution within ten business days. Your input helps us identify areas that need improvement and guides our ongoing efforts to enhance accessibility.
8. Continuous Improvement
Qacall.ai is committed to continuous improvement in accessibility. We will periodically review our accessibility policies and practices to ensure ongoing compliance and improvement. This includes staying informed about the latest accessibility standards and incorporating new technologies and techniques that can enhance the user experience.
9. Our Accessibility Goals
Our ultimate goal is to create a website that is accessible to everyone, regardless of their abilities. To achieve this, we focus on the following objectives:
a. Inclusivity: We strive to create an inclusive environment where all users feel welcome and can access the information they need.
b. Usability: We aim to ensure that our site is not only accessible but also easy to use. This includes providing intuitive navigation, clear instructions, and helpful feedback.
c. Compliance: We are committed to meeting and exceeding the requirements of WCAG 2.1 Level AA. We regularly review our site to ensure compliance with these
standards.
d. Awareness: We work to raise awareness about accessibility within our organization and among our partners. This includes training our team members and encouraging third-party providers to prioritize accessibility.
Thank You for Your Support
Thank you for supporting our efforts to make Qacall.ai accessible to all users. Your feedback and suggestions are invaluable to us in achieving this goal. Together, we can create a more inclusive and accessible digital world.